Privacy Policy

Sandilya Health Services Private Limited (“Chakrasiddh”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and health-related information when you visit our website, use our services, or contact us.

By accessing our website or booking an appointment, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

  • Name

  • Phone number

  • Email address

  • Age / Gender (if required for consultation)

  • Location / City

b) Health Information (Sensitive Personal Data)

  • Details about your symptoms or health conditions

  • Medical history you share during consultation or form submission
    We collect this only to provide health consultation and treatment.

c) Website Usage Data

  • IP address

  • Browser and device information

  • Pages visited and actions taken

  • Cookies and tracking data (via Google Analytics / Ads)

d) Payment Information

  • Payment confirmation details (We do not store full credit/debit card numbers. Secure payment gateways are used.)

2. How We Use Your Information

We use your information to:

  • Provide therapy / consultation and follow-up care

  • Schedule and manage appointments

  • Understand your needs and personalize treatment

  • Respond to inquiries and support requests

  • Send important updates or health-related communications (only with your consent)

  • Improve our services and website performance

  • Run Google Ads / remarketing campaigns (non-sensitive data only)

We do NOT sell or rent your personal or health data.

3. Legal Basis for Processing (As per Indian IT Act & Global Best Practices)

We process your information based on:

  • Consent (you choose to share information)

  • Medical necessity (to provide treatment)

  • Legitimate interest (service improvement & security)

  • Legal obligations (records, taxation, compliance)

4. Google Ads & Third-Party Tools Compliance

We may use:

  • Google Ads

  • Google Analytics

  • Facebook Pixel

  • CRM / WhatsApp Business API (to contact you after inquiry)

These tools may collect non-personal data such as cookies and device information.

We do not share any health-related or sensitive personal data with advertising platforms.

You can opt out of personalized ads via Google Ad Settings or browser settings.

5. Cookies Policy

Cookies help us:

  • Keep the website functional

  • Understand user behavior

  • Improve user experience

  • Run remarketing ads

You may disable cookies in your browser. Some features may not function properly without them.

6. Sensitive Health Information Protection

We understand the confidentiality of health data.
Therefore we:

  • Store data in secure systems

  • Limit access to authorized therapists/staff

  • Use encryption and authentication

  • Never disclose health details without your consent

7. Data Sharing

We may share data with:

  • Authorized medical professionals within Chakrasiddh

  • Payment gateways

  • IT / hosting providers

  • Legal authorities (only if required by law)

We do not sell or misuse your information.

8. Data Retention

We retain personal and treatment records only as long as necessary:

  • To provide services

  • To comply with legal or regulatory requirements

  • To maintain medical history for future treatments

You may request deletion of your data (unless legally required to retain).

9. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Withdraw consent at any time

  • Request deletion of your data

  • Opt-out of marketing messages

  • Ask how your data is used

To exercise these rights, contact us at chakrasiddhonline@gmail.com

10. Data Security

We follow strict security measures:

  • Secure servers and SSL encryption

  • Limited staff access

  • Confidentiality agreements

  • Regular security reviews

No online transmission is 100% secure, but we take all reasonable steps to protect your information.

11. For Minors

Our services are not intended for individuals below 18 years without parental/guardian consent.

12. Third-party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of other sites. Please review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will indicate the version. Continued use of our website means you accept any changes.

14. Contact Us

Sandilya Health Services Private Limited
Chakrasiddh Healing Centre | Siddha Healing Centre

2nd Floor, Subishi Town Center, Mokila, Shankarpalle Road, Hyderabad, Telangana 501203.

Phone: +91-7997006614
Email: chakrasiddhonline@gmail.com

By using our website and services, you agree to this Privacy Policy.